1. Preamble and parties
These Terms of Service ("Terms") govern the relationship between:
- Lacartelive Ltd. (Лакартелайв ООД), registered in the Bulgarian Commercial Register with company number XXXXXXXXX, with registered office at [city, address], represented by [manager], hereinafter the "Provider" or "LaCarte.live"; and
- Any merchant, legal entity or self-employed person who registers and/or uses the LaCarte.live platform, hereinafter the "Customer" or "User".
By registering on the platform and/or clicking the consent button, the Customer declares that they have read, understood and unconditionally accept these Terms in full.
2. Definitions
- "Platform" / "Service" — the Software-as-a-Service (SaaS) product accessible at lacarte.live and its subdomains, including all features for digital menu management, AI-generated photos, automatic translation, QR codes, analytics, e-commerce module, etc.
- "Account" — the user profile created by the Customer on the Platform.
- "Subscription" — the paid right to use the Platform for a fixed period under a selected plan.
- "Menu" — the digital content (categories, products, prices, photos, descriptions, translations) the Customer creates and publishes via the Platform.
- "End Customer" — any natural person (visitor, guest) who accesses the Customer's public menu via QR code or direct link.
- "Account Admin" / "Sub-user" — an employee or representative of the Customer to whom the Customer has granted limited access to their account.
3. Subject and scope
For a subscription fee the Provider grants the Customer access to the Platform, through which the Customer may:
- create and manage a digital menu for their restaurant, bar, café or similar establishment;
- generate AI-created photos and automatic translations of the menu into up to 15 languages;
- generate QR codes for tables and obtain analytics on end-customer behaviour;
- add sub-users (Account Admins) with restricted rights;
- order related goods (QR plates, promotional materials) from the embedded online store.
The exact scope of features depends on the selected subscription plan — see the Subscription Terms.
4. B2B nature of the service
By registering the Customer declares that they:
- are a legal representative or authorised person of a merchant/legal entity;
- will use the Platform exclusively for the purposes of their business activity;
- do not qualify as a "consumer" within the meaning of §13(1) of the Additional Provisions of the Bulgarian Consumer Protection Act.
Consequence: Consumer protection laws — including the 14-day right of withdrawal from distance contracts — do not apply to this agreement. Termination and refund conditions are set out in the Subscription Terms.
Before first payment the Customer must provide complete business details (company name, registration number, VAT ID if applicable, registered office, authorised representative) needed for invoicing and to document the B2B nature of the transaction.
5. Registration and accounts
5.1 Account creation
Registration is via a form on the Platform with restaurant name, valid e-mail and password, or via Google sign-in. The Customer undertakes to: provide accurate and up-to-date information; verify their e-mail via the 6-digit code or confirmation link sent; choose a strong password (minimum 8 characters, one uppercase letter and one digit); accept these Terms and the Privacy Policy before completing registration.
5.2 Account security
The Customer is fully responsible for keeping their password confidential and for all actions performed via their account. If unauthorised access is suspected, the Customer must immediately notify the Provider at hello@lacarte.live.
5.3 Sub-users (Account Admins)
The Customer may create an unlimited number of Account Admin accounts (employees, managers) with granular access rights. The Customer remains fully responsible for the actions of all their sub-users and undertakes to inform them about these Terms, the Privacy Policy and how their data will be processed.
6. Access and use
The Provider will make reasonable efforts to maintain Platform availability of at least 99.5% per month, excluding scheduled maintenance, force majeure events and issues with third-party services (Google Firebase, Stripe, OpenAI/Google Gemini, Resend, Namecheap Email Forwarding).
The Provider reserves the right to carry out scheduled maintenance with 72 hours' prior notice via e-mail or in-platform notification.
7. Intellectual property
7.1 Provider's rights
All rights in the Platform (source code, design, logos, texts, graphics, templates, etc.) belong to Lacartelive Ltd. or its licensors and are protected by the Bulgarian Copyright Act and applicable international laws.
7.2 Customer's rights over their content
The Customer retains full rights over the content they upload to the Platform (menu, dish photos, logo, descriptions, prices, etc.). By uploading content the Customer grants the Provider a non-exclusive, royalty-free, worldwide licence to store, process, display and transmit such content solely insofar as necessary to provide the Service.
7.3 Customer warranties
The Customer warrants that: they hold all rights necessary to upload the content; the content does not infringe third-party copyrights, trademarks or other rights; the content contains no defamatory, offensive, discriminatory or illegal material.
8. AI-generated content
The Platform offers AI-based features (Google Gemini), including AI Photo Studio (enhancing amateur photos) and automatic translation (into up to 15 languages).
The Customer acknowledges that: AI-generated content may be imperfect (the Provider recommends manual review before publication); images and texts sent to AI are processed by a third party (Google Gemini) under its terms; copyright in AI-generated works belongs to the Customer (insofar as applicable law recognises authorship of such works), but the Customer bears full responsibility for its use.
9. Prohibited activities
The Customer undertakes NOT to: use the Platform for unlawful purposes or in breach of applicable law; attempt unauthorised access to the Provider's or other customers' systems; use automated means (bots, scrapers) outside the documented API; publish content that infringes third-party rights or contains inappropriate material; resell, sublicense or grant third-party access to their account without the Provider's written consent; use the Platform to send unsolicited e-mail (spam); attempt to reverse-engineer, decompile or modify the Platform.
10. Liability and limitations
10.1 Provider's liability limitations
The Platform is provided "as is" and "as available". To the extent permitted by applicable law, the Provider is not liable for: lost profits, indirect damages, reputational harm or data loss; service interruptions or delays caused by third parties (Firebase, Stripe, Gemini, etc.); acts or omissions of the Customer or its sub-users; the accuracy of AI-generated content (translations, photos).
The Provider's total liability to the Customer, regardless of the basis, is capped at the amount of subscription fees paid by the Customer in the 12 months preceding the event giving rise to liability.
10.2 Customer's liability
The Customer is fully responsible for: accuracy of menu, prices, allergens and product information; compliance with sanitary, hygiene, advertising and tax laws applicable to their business; processing of personal data of their employees (where they are the employer) and end customers, insofar as such collection happens outside the Platform; damages suffered by the Provider due to the Customer's breach of these Terms.
11. Force majeure
Neither party is liable for failure to perform obligations caused by circumstances beyond their reasonable control — natural disasters, war, terrorism, pandemics, government restrictions, internet/power outages, cyberattacks, etc.
12. Termination
The agreement may be terminated:
- by the Customer — unilaterally before the next billing cycle; see the Subscription Terms;
- by the Provider — with 30 days' notice without cause, or immediately for a material breach by the Customer (non-payment, breach of prohibited activities, etc.).
Upon termination the Customer loses access to the Platform, but their data is retained for 30 days (grace period) during which the Customer may request an export. After that the data is permanently deleted, unless applicable law (accounting, tax) requires longer retention.
13. Amendments
The Provider reserves the right to amend these Terms. For material changes the Customer will be notified by e-mail and/or via in-platform notice at least 14 days before the change takes effect. Continued use of the Platform after that date is deemed acceptance of the new terms. If the Customer disagrees they may terminate without penalty within 14 days of the notification.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of Bulgaria. For matters not expressly addressed here, the Bulgarian Commercial Act, Obligations and Contracts Act, E-Commerce Act and other applicable legislation apply.
Any disputes arising in connection with these Terms shall, as far as possible, be resolved through negotiation. If no agreement is reached, the dispute shall be referred to the competent Bulgarian court at the Provider's registered office.
15. Contact
- E-mail: hello@lacarte.live
- Legal name: Lacartelive Ltd. (Лакартелайв ООД)
- Reg. №: XXXXXXXXX
- Registered office: [city, address]
- Represented by: [manager]