1. Plans
LaCarte.live offers three full subscription plans and a "Lunch menu" package (the daily lunch menu only). Current pricing is on the homepage and in-app at plan selection.
| Plan | Price | Period | Billing |
|---|---|---|---|
| Monthly | €35.99 | 1 month | Auto-renews monthly |
| 6-Month | €160.00 | 6 months | Auto-renews every 6 months |
| Yearly | €300.00 | 12 months | Auto-renews annually |
| Lunch menu | €9.84 | 1 month | Auto-renews monthly |
All prices in EUR. The Provider is registered under Art. 97a of the Bulgarian VAT Act and does not charge VAT on the price; for supplies to a VAT-registered (taxable) person in another EU Member State the reverse-charge mechanism under Art. 21(2) of the Bulgarian VAT Act applies, and VAT is self-accounted by the Customer in its own country.
2. Payment
Payments are processed by Stripe Payments Europe Ltd. (PCI-DSS Level 1). Methods: credit/debit card (Visa, Mastercard, Amex); SEPA Direct Debit (where available); other methods available in Stripe Checkout for your region. The Provider does not store card data — Stripe handles it directly.
3. Invoicing and business details
Before first payment the Customer must provide complete business details (company name, registration number, VAT ID if applicable, registered office, authorised representative). These are used to issue invoices, forward to Stripe as metadata, and document the B2B nature of the transaction. Invoices are sent by e-mail automatically and accessible in OwnerView → Settings → Payment History.
4. Auto-renewal
Subscriptions auto-renew at the end of each period unless the Customer cancels first. On payment failure: Stripe retries for up to 7 days; the Customer receives reminder e-mails; if all retries fail, the account moves to "Past Due", and after 14 days to "Suspended" (public menu access blocked); after 30 days in "Suspended" the account is permanently terminated.
5. Plan changes
The Customer may change plan at any time from OwnerView → Settings → Subscription:
- Upgrade: takes effect immediately; the difference is pro-rated for the remaining period.
- Downgrade: takes effect at the end of the current billing period; no refund.
6. Termination by the Customer
The Customer may cancel anytime from OwnerView → Settings → Subscription → "Cancel" or by e-mailing hello@lacarte.live. Access is retained until the end of the paid period. No refund of paid amounts (see Section 8 for exceptions).
7. Termination by the Provider
The Provider may terminate the account without prior notice in case of: non-payment; breach of prohibited activities in the Terms; false registration information; fraudulent or illegal use of the Platform; access-rights abuse. In such cases paid amounts are not refunded and the Customer remains liable for unpaid fees.
8. Refund Policy
In principle paid amounts are non-refundable. Refunds (pro-rated for the affected period) are issued only:
- For proven material breach by the Provider — continuous unavailability of the Platform's core functionality for more than 24 consecutive hours for a reason attributable to the Provider (i.e. below the 99.5% monthly availability committed in the Terms of Use), provided the Customer notified the Provider in writing at hello@lacarte.live and the outage was not resolved within a reasonable technical time. The refunded amount is proportional to the period of unavailability;
- For incorrectly charged amounts due to our technical error;
- For duplicate payments — refunded automatically or on request.
Requests are handled within 14 business days. Refund via the original payment method within 30 days of approval. This policy does not limit the Customer's rights in the event of an actual material breach by the Provider under applicable law.
Not eligible for refund: cancellations before period end; unused features; customer business strategy changes or loss of interest; forced termination due to breach.
9. Promotions and discounts
The Provider may offer promotional rates or discounts periodically. Such offers apply only to new customers and/or stated periods. Standard pricing resumes when the promotion ends.
10. Price changes
The Provider reserves the right to change plans and pricing. For existing active subscriptions, changes take effect from the next billing period, provided the Customer is notified at least 30 days in advance. The Customer may terminate without penalty if they disagree with the new pricing.
11. Demo, trial and gift access
The Provider may offer a free trial. All terms apply during the trial except the payment obligation. After trial expiry the subscription auto-converts to a paid plan unless the Customer cancels in time.
Gift access to "Lunch menu". At its discretion, the Provider may grant selected venues 6 (six) months of free gift access to the "Lunch menu" plan. Gift access is entirely free of charge — it requires no payment card and involves no charging, and it is not a trial within the meaning of the preceding paragraph: upon its expiry or termination no payment obligation arises and it does NOT auto-convert to a paid subscription. Continuing after gift access is possible only through the Customer's explicit, active choice to enter a paid subscription at the current price of the "Lunch menu" plan.
Termination of gift access. The Provider may terminate gift access: (a) after the third month — for lack of engagement or non-use of the service by the Customer; (b) at any time — for breach of these Terms of Use. On termination the Provider notifies the Customer at the given email. After expiry or termination the Customer's data is kept inactive for 60 (sixty) days, during which it may be activated via a paid subscription or deleted at the Customer's request.
12. Governing law and jurisdiction
These Terms and the subscription contract are governed by Bulgarian law. As the Customer is a merchant/legal entity (B2B), consumer protections do not apply.
Any dispute not settled out of court is subject to the competent Bulgarian court at the Provider's registered seat — Burgas. For customers established in another EU Member State, the applicable law is determined under Regulation (EC) No 593/2008 (Rome I) and jurisdiction under Regulation (EU) No 1215/2012 (Brussels Ia); the parties agree to the jurisdiction of the Bulgarian court at the Provider's seat, to the extent permitted for business-to-business contracts.
13. Related documents
14. Contact
Subscription, invoicing or payment questions: hello@lacarte.live
Provider: Lacartelive Ltd.
Reg. № (UIC): 208833284 · VAT №: BG208833284 (registered under Art. 97a of the Bulgarian VAT Act — no VAT charged)
Registered office: Burgas 8000, 6 Dame Gruev Blvd., ent. 1, fl. 5, ap. 18, Bulgaria
Managing director: Chavdar Chanev
Online store register (NRA), reg. №: RF0006864