1. Plans
LaCarte.live offers three subscription plans. Current pricing is on the homepage and in-app at plan selection.
| Plan | Price | Period | Billing |
|---|---|---|---|
| Monthly | €35.99 | 1 month | Auto-renews monthly |
| 6-Month | €160.00 | 6 months | Auto-renews every 6 months |
| Yearly | €300.00 | 12 months | Auto-renews annually |
All prices in EUR, exclusive of VAT. VAT is added where required by the Customer's country of establishment.
2. Payment
Payments are processed by Stripe Payments Europe Ltd. (PCI-DSS Level 1). Methods: credit/debit card (Visa, Mastercard, Amex); SEPA Direct Debit (where available); other methods available in Stripe Checkout for your region. The Provider does not store card data — Stripe handles it directly.
3. Invoicing and business details
Before first payment the Customer must provide complete business details (company name, registration number, VAT ID if applicable, registered office, authorised representative). These are used to issue invoices, forward to Stripe as metadata, and document the B2B nature of the transaction. Invoices are sent by e-mail automatically and accessible in OwnerView → Settings → Payment History.
4. Auto-renewal
Subscriptions auto-renew at the end of each period unless the Customer cancels first. On payment failure: Stripe retries for up to 7 days; the Customer receives reminder e-mails; if all retries fail, the account moves to "Past Due", and after 14 days to "Suspended" (public menu access blocked); after 30 days in "Suspended" the account is permanently terminated.
5. Plan changes
The Customer may change plan at any time from OwnerView → Settings → Subscription:
- Upgrade: takes effect immediately; the difference is pro-rated for the remaining period.
- Downgrade: takes effect at the end of the current billing period; no refund.
6. Termination by the Customer
The Customer may cancel anytime from OwnerView → Settings → Subscription → "Cancel" or by e-mailing hello@lacarte.live. Access is retained until the end of the paid period. No refund of paid amounts (see Section 8 for exceptions).
7. Termination by the Provider
The Provider may terminate the account without prior notice in case of: non-payment; breach of prohibited activities in the Terms; false registration information; fraudulent or illegal use of the Platform; access-rights abuse. In such cases paid amounts are not refunded and the Customer remains liable for unpaid fees.
8. Refund Policy
In principle paid amounts are non-refundable. Refunds are issued only:
- For proven material breach by the Provider — e.g. prolonged Platform unavailability (more than 10 consecutive calendar days), where the Customer notified the Provider and did not receive a fix within a reasonable time;
- For incorrectly charged amounts due to our technical error;
- For duplicate payments — refunded automatically or on request.
Requests handled individually. Response within 14 business days. Refund via the original payment method within 30 days of approval.
Not eligible for refund: cancellations before period end; unused features; customer business strategy changes or loss of interest; forced termination due to breach.
9. Promotions and discounts
The Provider may offer promotional rates or discounts periodically. Such offers apply only to new customers and/or stated periods. Standard pricing resumes when the promotion ends.
10. Price changes
The Provider reserves the right to change plans and pricing. For existing active subscriptions, changes take effect from the next billing period, provided the Customer is notified at least 30 days in advance. The Customer may terminate without penalty if they disagree with the new pricing.
11. Demo / trial
The Provider may offer a free trial. All terms apply during the trial except the payment obligation. After trial expiry the subscription auto-converts to a paid plan unless the Customer cancels in time.
12. Related documents
13. Contact
Subscription, invoicing or payment questions: hello@lacarte.live